
what's new	resources	resume	features	contact

------------------------------------------------

Personal Details

Name : Afrizal Abbas

Address : 2/30 Woornack Rd, Carnegie, VIC 3163

Phone : +61 3 9530 9027

Mobile : +61 423 432 989

E-Mail : contact@afrizal.com

Date of Birth : 24th April 1972

Passport No. : K200522

Visa Status : Australian Permanent Resident

Languages : English, Indonesian

------------------------------------------------

Objective

An IT professional with invaluable experience dealing with database, networking, programming, webpage design and hardware software skills, seeking to contribute to the organization in every single aspect possible, in becoming the world leader in its field. And To obtain a management position which will utilize my managerial and computing experience to contribute to the company's profitability goals by moving its Information Technology division one step ahead.

------------------------------------------------

Experience

IM & P Services Pte Ltd Singapore. (Assigned to Hewlett Packard, Singapore)

Biggest outsource company for HP Singapore. HP is a leading technology solutions provider for consumers and businesses with market leadership in fault-tolerant servers, UNIX servers, Linux servers, Windows servers, storage solutions, management software, imaging and printing and PCs.

http://www.hp.com

Position: Application Support Engineer 6/2001-7/2002

Job Description:

• Handle incoming calls from various users all over Asia Pacific.

• Interfacing with users across Asia-Pacific by phone, netmeeting, and pcAnywhere.

• Providing resolutions to the calls logged on the applications used by the users.

• Providing system administration support.

• Monitoring of system events, call management using BLT Remedy and Clarify, and also monitoring and maintaining Application Servers (under UNIX, Windows NT/2000 with Oracle & SQL Server Database).

• Troubleshoot problems on applications like WFM(Work Flow Management) ,CCT( Call Centre Technology), EIA (Enterprise Information Architecture), Passkey2000 and eQUOTE.

• Ensure sufficient resources are available to effectively conduct daily support operations.

• Execute approved requests on operational issues and actions required highlighted by HP Team Leads. This includes propagating any resolutions to all team members.

• Creating, developing and maintaining documentations relevant for support delivery.

• Responsible for on-going training and documentation together with knowledge retention within the team.

• Generate performance metrics for HP.

• Participate in weekly and monthly performance, issues and service planning.

• Daily review with team members, so that knowledge transfer and internal communications are successful.

PT. Fuji System Consultant, Indonesia

Biggest Japan's IT Consultant in Indonesia. Focused in system design, software development and network design and implementation.

Position: Junior Programmer 12/1999-2/2000

Job Description:

• Developed prototype of 'Production Management System' for PT. Sanyo Indonesia. Developed under MS Visual Basic, using MS SQL Server as the database.

• Developed 'Production Management System' for PT. Sanyo Indonesia. Developed under MS Visual Basic, using DB2 as the database (running in IBM AS/400).

CV. Sari Niaga Utama, Indonesia

Well established medium company in IT industry. Software and Hardware supplier in most Indonesian's Government Department computer system

Position: Technical Support and Software Engineer 1/1997-5/1997

Job Description:

• Technical support for computer hardware and software development

• 1st Level problem isolation on all products/services.

• 2nd Level technical support for a limited range of software products.

• Perform in accordance with/to Service Level Agreements.

• Contribute to service improvement projects.

• Classify incidents by identifying the reason and hence the corresponding resolution action.

• Ensure incidents are progressed through to resolution according to service level objectives.

PT. Mitra Infoparama (Joint Venture with IBM), Indonesia

PT Mitra Infoparama (MIP) is a joint venture company of PT Usaha Sistim Informasi Jaya (PT USI Jaya) as an exclusive sole agent for IBM in Indonesia.

http://www.mip.co.id

Position: Junior Services Engineer 4/1996-12/1996

Job Description:

• IBM Automatic Teller Machine (ATM) maintenance and software installation.

CV. Netoman Inti Utama, Indonesia

Well established medium company in IT industry. Software and Hardware supplier in most Indonesian's Government Department computer system.

Position: Technical Support 10/1994-3/1996

Job Description:

• Technical support for computer hardware.

• 1st Level problem isolation on all products/services.

• Taking ownership and restoring normal service operation as quickly as possible, and with minimal impact to the business.

• Classify incidents by identifying the reason and hence the corresponding resolution action.

• Ensure incidents are progressed through to resolution according to service level objectives.

• Own incidents / problems through to closure and ensure customer confirmation.

• Assembly PCs

Victoria Police Department, Melbourne, Victoria, Australia

Victoria Police contributes to a high quality of life for individuals in the community by ensuring a safe and secure society and underpins the economic, social and cultural well being of Victoria.

http://www.police.vic.gov.au/

Position: System Analyst and Programmer 3/2000-12/2000

Job Description:

• Developed database for Victoria Police Department using VB Script and MS Access as the database.

• Developed Victoria Police's website using MS Frontpage and Macromedia Flash with MS Personal Webserver.

• Developed and implemented training program.

• Maintained the software and the website.

Monash University, Melbourne, Victoria, Australia

Programmer 7/2000-12/2000

• Developed 'Real Estate Agent System' using Powerbuilder and Personal Oracle 8.

• A system that can be used for real estate agencies to manage all their properties and keep track the records of their tenants and landlords.

Programmer 7/2000-12/2000

• Developed 'Real Estate Agent System' using Oracle Developer 2000 and Personal Oracle 8.

• A system that can be used for real estate agencies to manage all their properties and keep track the records of their tenants and landlords.

Programmer 3/2000-7/2000

• Developed 'Correspondence System' using MS Access with VB Script.

• Correspondence System is software for university's departments, has utilities for managing correspondence letters from students. The letters will be keyed into the system by supervisor and delivered automatically to each department. Each response letter will be keyed in back to the system, so the supervisor will send the letter to the student's address.

Programmer 3/2000-7/2000

• Developed 'All for Sale System' using MS Visual Basic and Personal Oracle 8 as the database.

• 'All for Sale System' is software that offering services for anyone who want to publish advertisements on the web. Operator key in all advertisement information to the database via GUI and then the advertisement displayed on web.

Programmer 3/2000-7/2000

• Developed 'All for Sale System' using Delphi and Personal Oracle 8 as the database.

Programmer 3/2000-7/2000

• Developed a program that will produce a stock inventory for the 'All Square Grocery Store' using COBOL.

• The records are held in order by barcode. The program will produce inventory list reports. The program provides ability for the purchase of a 'basket' of groceries and perform some administration tasks. The user will be able to choose options from a menu.

Programmer 7/1999-12/1999

• Developed 'CD Catalog System' using MS Visual Basic and MS Access.

• CD Catalog System is CD Catalog software that is combined almost all the multimedia aspect such as Graphic, Graphical Interface and Sound. The Purpose of this software is to give users more efficient way to keep track of their CD catalog.

• Data that being stored within the system are not just text that could make you bored within a minute, Picture of the CD Cover can be stored and also wave file to store your favorite music and play it with just a mouse click. Browsing, searching and modifying the data are just like a piece of cake and can be done within a minute.

Programmer 3/1999-7/1999

• Developed 'Live Sport Scoring Board' using Java Programming. The live scoring will be keyed in server machine and the scoring result will be displayed on client machines via telnet.

------------------------------------------------

Education

Monash University, Melbourne, Victoria, Australia

Bachelor, December 2000

Bachelor of Computer (Information Technology)

Polytechnic ITB, Bandung, West of Java, Indonesia

Advance Diploma (3 yrs Diploma), October 1994

Advance Diploma in Telecommunication Engineer

------------------------------------------------

Trainings

Dec 1997 Windows NT

Inixindo Training Program, Indonesia

Subjects :

• Windows NT Server 4.0 Administration.

• Network administrator for NT

Apr 2001 – May 2001 Windows 2000

Iverson Training Program, Indonesia

Subjects :

• MS Windows 2000 Network & Operating System Essentials.

• Implementing MS Windows 2000 Professional & Server.

• Implementing a Microsoft Windows 2000 Network Infrastructure.

• Implementing and Administrating MS Windows Directory Services.

• Designing a MS Windows 2000 Directory Service Infrastructure.

• Designing a Secure MS Windows 2000 Network.

• Designing a MS Windows 2000 Migration Strategy

------------------------------------------------

Certificates

• Windows NT Network Administrator

• Microsoft Certified Professional (MCP)

• Microsoft Certified Systems Engineer (MCSE)

• Microsoft Certified Database Administrator (MCDBA)

------------------------------------------------

Extra Curricular Activities

• Member of SAGA Polytechnic Bandung Institute of Tehnology Outdoor Sport Club.

• Member of Monash University Computer Associate.

• Member of Australian Computer Associates

------------------------------------------------

Acquired Skills

Experience Level :

1 - Beginner (Occasional Use) 4 – Above Intermediate (Frequent Use)

2 - Above Beginner (Intermittent Use) 5 – Expert (Constant Use)

3 - Intermediate (Regular Use)

Product Name	Experience Level	Year(s)	Last Used
OS/2	1	1	1997
C/C++	3	1	1998
Cobol	3	1	1999
DB2	1	1	2000
Java	3	1	2000
Delphi	4	1	2000
Oracle Developer/2000	4	1	2000
PowerBuilder	4	1	2000
Active Server Pages 2.0	3	1	2001
Visual Basic Programming	4	2	2001
Oracle	4	2	2001
Lotus Notes	3	1	2001
Client/Server Administration	4	2	2002
HTML	4	2	2002
MS PowerPoint	4	1	2002
Networking	4	2	2002
Unix Administrator	4	2	2002
Windows 2000	4	2	2002
Windows NT	4	3	2002
MS Access	5	5	2002
MS Word	5	2	2002
Windows 98/Me	5	5	2002
Windows XP	5	1	2002
Call Logging Systems (Clarify, Remedy)	5	1	2002
PCAnywhere/ Netmeeting	5	3	2002

------------------------------------------------

Personal Characteristics

Personal Qualities : My contemporaries describe me as an outgoing personality. I enjoy meeting people and have no problems making friends.

Preferred Work Style : I prefer to work in a fairly organised environment, where my performance can be measured with some accuracy. I would like to think that I am an ambitious person, yet realistic about my chances of completing a task successfully.

Availability : Immediate.

------------------------------------------------